Orders will be shipped on Monday and Thursdays. If you place an order after 3pm Monday/Thursday it will be processed and shipped on the next shipping day. Once orders have been placed, items, sizes and shipping details can not be amended due to security reasons. We are also unable to cancel any orders once they have been placed.
Release Day Order Processing
Please allow additional time for processing orders placed on and around release days. Due to the high volume of orders, processing of orders can take up to 7-10 business days.
Back Orders
Back orders are opened for selective popular products only. Once back orders are closed, further orders for these items can not be processed. Items on backorder, generally take approx. 4-5 weeks to ship. Once orders have been placed, items/sizes can not be amended or cancelled. Items on back order also are non refundable as these items have been specifically made to order.
DELIVERY
Orders are processed Monday-Friday and shipped out on Mondays and Thursdays. The below timescales take effect once your order has been processed and shipped. Orders placed after 3pm on shipping days will go out the following shipping day. Ex: If you order after 3pm on Monday your order will be shipped out on Thursday.
USA - USPS (3-5working days) - $10
Europe, Australia, & Rest of World - Upon Request. Please email [email protected] for inquiry about international shipping.
Delivery times can vary due to customs clearance which we have no liability or control over.
Customers are advised to monitor their order tracking information and must notify us within 7 days from dispatch if there are any problems with the delivery. Any delivery problems or loss reported after the 7 days can no longer be investigated or compensated.
Covid 19 - Although we are attempting to process and dispatch orders as quick as possible, delays may be encountered due to the world's current climate. We are unable to account for delays that may occur with USPS, your local Post Office or countries border due to Covid-19. Due to this, please allow extra time for receiving your order.
Taxes and Duties:
As the recipient, you will be responsible and liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these amounts will be necessary to release your order from customs on arrival.
If the item gets returned to us as a result of unpaid duties, shipping charges and return fees of 12.5% will be deducted from the refund.
Note: We do not ship to PO BOX addresses. If an order is placed for a delivery to a PO BOX address, we will reach out to you for an alternative. Shipping times may vary over busy periods and bank holidays.
In the event a return is made to us, shipping costs will not be refunded to you.